Shopping conditions

These general terms and conditions (Terms of Purchase), together with the specific terms established, if any, expressly govern the relations between SANHUA EUROPE, S.L. (SANHUA), with registered address in S.S. DE LOS REYES, calle X5, with company tax code [CIF] BXX, phone number 916543000 and email address, and third parties (hereinafter the Customer) who use the SANHUA Internet portal and third parties who purchase products offered thereon.

By following all the steps to acquire any of SANHUA’s products and/or services, the Customer is expressing his or her full and unconditional acceptance of each and every one of these Terms of Purchase, the Terms of Use and the annexes thereto posted on the SANHUA Website when the Customer accesses it.


These Terms of Purchase are intended to regulate acquisition by the Customer of products and/or services offered on the SANHUA website and his or her express adherence to the following purchase process described in these Terms of Purchase. SANHUA reserves the right to at any time unilaterally change, without prior notice and at any time, the presentation and structure of SANHUA.
SANHUA offers such products and/or services over its Website on the Internet, and the Customer agrees to use the Website in accordance with the terms and conditions established in these Terms of Purchase and with the Terms of Use located in the next URL: [].


2.1.    Products
The products offered at SANHUA, together with their features and prices, will appear on the aforementioned Website, where they will be clearly identified for sale and show the corresponding shipping prices. The maximum number of orders will not be limited; it will only be limited due to stock, non-payment or logistic impossibilities in shipment.
Offers will be duly indicated on the homepage. SANHUA reserves the right to decide at all times the products contained and offered to Customers on its Website. Thus, SANHUA may at any time add new products to those included, in which case, unless provided otherwise, such new products will be governed by the provisions of the Terms of Purchase in force at the time. Likewise, SANHUA reserves the right to cease to provide access, at any time and without prior notice, to any of the products offered on its Website.

2.2.    Availability of products
All product orders are subject to the availability of the products. In this regard, if there are difficulties in supplying products or if items are out of stock, we reserve the right to provide you with information about substitute products with the same or superior quality and value that you may order. If you do not wish to place an order for these substitute products, we will refund any amount you may have paid.

2.3.    Availability of service
The items offered over this Website will only be available in Spain.

2.4.    Registration
To acquire products offered on the SANHUA Website, the Customer must first register taking into account the following:
•    The Customer must be over eighteen (18) years old;
•    The Customer must follow the instructions displayed on the screen during the Website registration process;
•   The Customer’s personal data will be saved in the step when he or she expressly agrees to the storage of his or her personal data; otherwise, it will not be possible to complete the registration process.

2.5.    Purchase process
In order to purchase products, you must add the product to the shopping cart following the directions shown on the screen. To do so, you must complete the order form provided, which entails reading and agreeing to these Terms of Purchase and to the particular terms, if any. The purchase will be deemed as having been made at the consumer’s address, if the address is located in Spain.

2.6.    Delivery
SANHUA agrees to deliver the goods purchased by the Customer to the address specified for this purpose on the order form, as quickly as possible.

2.7.    Shipping and receiving
Shipping costs for the e-shop are free for mainland Spain for purchases of €500 and more. For Balearic Islands, Canary Islands, Ceuta and Melilla, please contact SANHUA.
The products will be delivered to the address entered on the order. The Customer agrees to verify the condition of merchandise when he or she receives it. Upon acceptance, he or she will be required to sign and write his or her ID number on the delivery note, thus stating his or her conformity. If the Customer detects faults or imperfections, he or she must note the incidents or anomalies on the delivery note. The Customer must make the relevant complaint by sending an email to SANHUA EUROPE, S.L. ( within 24 hours after having received the merchandise. After this time, SANHUA EUROPE, S.L. will not be liable for it and will deem that the Customer is satisfied with the product..

2.8.    Cancellation
The Customer may cancel any order according to the provisions of Article 44 and related articles of current Law 7/1996, of 15 January, on Retail Trade. Returned orders should be sent to the address S.S. de los Reyes, Pol. Ind. El Pino, calle Pino Ampudio, nave 5, C.P. 41016, and upon receipt and verification of the returned material, SANHUA will return the amounts received in payment, with the costs to return the material as the only expenses to be paid by the Customer.

2.9.    Discontinuation of products
SANHUA reserves the right to withdraw any product from this Website at any time and/or remove or change any material or content hereon. SANHUA will not be liable to the Customer or any third party for withdrawing any product from this Website.


3.1.    Billing
Once the purchase has been made, we will send the relevant invoice to the Customer at the address specified in the form, as quickly as possible.

3.2.    Payment
Payment of the price of products purchased and of shipping costs (which will be displayed on the screen) may be made in various ways. The Customer must follow the instructions on the screen, providing the information required for each case:
1.    By Visa, MasterCard, Servired, American Express cards: Credit cards will be subject to verification and authorisation by the card issuer, but if the institution does not authorise the payment, we are not liable for any delay in delivery or non-delivery. By clicking on ‘Authorise payment', you are confirming that the credit card is yours.

2.    By PayPal: If your method of payment is PayPal, the charge will be made at the time we confirm the order. The price will be increased by a service charge of 3% of the price of the purchased item.

3.    By bank transfer to the account number emailed to you when you confirm the order with this payment option. You must send us proof of the bank transfer in order to proceed to send you the merchandise.
As a general rule, no order will be delivered until SANHUA has confirmed that payment has been made.


4.1.    Guarantee
SANHUA provides a guarantee for the products in accordance with current legislation, i.e. two (2) years from the date the products are delivered.

4.2.    Customer’s obligations
In general, the Customer agrees to comply with these Terms of Purchase and with special notices or user instructions contained herein and to act in accordance with the law, morality and the requirements of good faith, using the diligence in keeping with the nature of the service which he or she is enjoying and refraining from using SANHUA in any way that may prevent, damage or impair the normal operation of it, the goods or rights of SANHUA, its suppliers, other Customers or any third party in general.
Specifically, and without this implying any limitation to the obligations assumed by the Customer in general pursuant to the above paragraph, the Customer agrees to truthfully provide the information and personal data requested in the purchase process and to keep them up-to-date.


5.1.    Communication
For purposes of these Terms of Purchase, and for any communication required between SANHUA and the Customer, notices should be sent by email to the Customer Service Department (sending a message to or by writing to the SANHUA Customer Service Department at its address indicated above. SANHUA’s notices to the Customer will be sent according to the data furnished by the Customer when registering on the Website.

5.2.    Protection of the Customer’s personal data
For the purposes of the provisions of the Organic Law on the Protection of Personal Data, SANHUA hereby informs you that there is an automated file containing personal data which is intended to be used to manage the relationship arising from these Terms of Purchase. The Customer expressly agrees that the data provided to SANHUA may be transferred by SANHUA to operators which must partake in the provision of services or delivery of products, associated companies, group companies, and companies with which SANHUA signs collaboration agreements with the sole purpose of improving the services offered by SANHUA. Any other use or communication of data to third parties will be notified beforehand and will require express consent.
The Customer has the right to obtain information about his or her data and request rectification, opposition or cancellation thereof by any means allowing confirmation of sending and receipt of the request, which should be sent to the address of SANHUA mentioned above.

5.3.    Applicable law
These Terms of Purchase shall be governed by Spanish law, which will apply in matters not stipulated in this document with regards to interpretation, validity and enforcement and also, in particular, by the provisions of Law 7/1998, on General Terms and Conditions, Royal Decree 1906/1999, regulating telephone or electronic contracting with general terms and conditions implementing Article 5.3 of Law 7/1998, Law 26/1984, on the Protection of Consumers and Users, Law 7/1996, on Retail Trade, and Law 34/2002, of 11 July, on Information Society and E-commerce Services.
For any dispute between the parties in connection with the performance or content of these Terms of Purchase, the parties, regardless of the jurisdiction which may apply to them, shall submit to the Courts of S.S. de los Reyes, notwithstanding the jurisdiction which shall apply when the Customer is considered a consumer.